Privacy policy

General

Softly Summer Pty Ltd ACN 643 412 613 and its related entities (referred to in this document (‘Policy’) as ‘we’, ‘us’ or ‘our’, ‘the company’) operates the https://softlysummer.com.au/ website (‘Site’).

We are committed to protecting the personal information we collect from you when you use our Site. The Privacy Act 1988 (Cth) (‘Privacy Act’), and the Australian Privacy Principles (‘APP’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

We will not share or use your personal information, except as described in this Policy or unless you have otherwise provided us with your consent to do so.

 

Collection and Notice

Types of information collected

To assist us in providing you with the services provided via our Site (‘Services’) we may collect information that personally identifies you or allows us to contact you (‘Personal Information’).

Personal Information can include but is not limited to:

  • your name;
  • contact details (including address, email address, phone number, date of birth);
  • financial information (such as credit card or bank account numbers);
  • sensitive information to assist in the recovery of your lost or forgotten password;
  • information that your browser sends us whenever you visit our Site (‘Log Data’). Log Data may include information such as your computers internet protocol (‘IP’), your location, the pages of our Site that you visit, the time and date of your visit and the time spent on those pages and other statistics as well as the browser you use and language settings on your computer, phone, tablet or other device you are using to access our Site and/or Services.

The type of Personal Information that we collect and hold about you depends on your interaction with us (as explained in more detail below) and with our Site.

This is not an exhaustive list. We may need to collect additional information about you from time to time to provide products or services to you.

You might also need to provide us with personal information about other individuals (e.g. your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this policy.

Purpose of collection

The type of personal information that we collect and hold about you depends on your interaction with us. Generally, We use your Personal Information in connection with our Services for the following primary purposes:

  • to provide you (or someone else you know) with the Services;
  • to help you quickly find services or information;
  • to help find content most relevant to you; and
  • to alert you to product upgrades, special offers, updated information and other new services from us.


Despite the above, we may also collect, use and hold your Personal Information for the purposes of (without limitation):

  • issuing tax invoices for the products or services we may provide to you from time to time;
  • providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
  • facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • analysing our services and customer needs with a view to developing new or improved services.

Method of collection

Personal Information will generally be collected directly from you where you submit your details through our Site, social media or by email. We may also collect information from other sources, for example:

  • from third parties such as our related entities, business partners, or your representatives;
  • from publicly available sources of information;
  • from our records of how you use our Services; and
  • from the third parties we list in the section of this Policy with the heading ‘Use and disclosure’.

We will usually notify you in advance when we indirectly collect information, or where that is not possible, as soon as reasonably practicable after the information has been collected.

If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products or services you, or they, are seeking.

Internet users

If you access our Site, we may collect additional personal information about you in the form of your IP address and domain name.

Our Site uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our Site and to create a personal record of when you visit our Site and what pages you view so that we may serve you more effectively.

Google Analytics

We also use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Site’s functionality. These third party service providers have their own privacy policies addressing how they use such information. See additional information below.

Google Analytics is a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this Site, you expressly consent to the processing of data about you by Google in the manner described in Google's Privacy Policy <https://policies.google.com/privacy#infocollect> and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google <https://tools.google.com/dlpage/gaoptout>.

Social Media

We also use interfaces with social media sites such as Facebook, Instagram, LinkedIn, Twitter and other social media channels.

We cannot maintain your privacy if you decide to contact us through public forums such as Facebook, LinkedIn, Twitter or other social media channels or if you choose to "like" or "share" information from or in relation to this Site through these channels. You should review the privacy policy of these channels if you choose to contact us or like or share information via these channels. Please be aware if you are a member of a social media site, the interfaces with social media sites we use may allow the social media site to connect your visits to this Site with other personal information.

External Links

Our Site may contain links to other websites or social media. These linked sites are not under our control and we accept no responsibility for the conduct of those that operate linked websites or social media platforms. Before disclosing your Personal Information on any other website or social media platforms, we recommend you examine the terms and conditions of using that website or platform and its privacy statement.

 

Use and Disclosure 

Generally, we only use or disclose Personal Information about you for the purposes for which it was collected (as set out above) or for purposes which are directly related to one or more of our functions and activities.

We may disclose from time to time Personal Information about you to:

  • third party product or service providers, who assist us in operating our business (including to assist us in providing you with the products and or services that you have requested or have expressed an interest), and these service providers may not be required to comply with our privacy policy (i.e. payment service providers like Afterpay);
  • our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions
  • a purchaser of the assets and operations of our business, if those assets and operations are purchased as a going concern; and
  • government agencies and departments when required to do so by law.

We are not likely to disclose your personal information overseas, except as permitted by the Privacy Act, unless we otherwise advise you in writing.

We may share your personal information to other parties if you direct or consent to us doing so. These third-parties are then responsible for the privacy of the shared information and we accept no responsibility or liability for the privacy policies or practices of these third parties. You can revoke your consent to share with the third party at any time by contacting us.

With the exception of limited information collected by Google Analytics (refer above), we are not likely to disclose your personal information to overseas recipients.

 

How we use your information for direct marketing

We may also use your Personal Information so that we, our related entities, and other business partners can promote and market products, services and special offers that we think will be of interest to you (which may include products, services and offers provided by a third party).

This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media) and may continue after you cease acquiring Services from us until you opt-out by emailing hello@softlysummer.com.au .

You may opt-out of receiving emails by unsubscribing via the “Unsubscribe” link at the bottom of emails.

 

Disclosure to overseas recipients

We are not likely to disclose your Personal Information to overseas recipients, except as permitted by the Privacy Act, unless we otherwise advise you in writing. 

The types of overseas companies we share information with, in order to deliver our service to you are as follows;

  1. Companies that do things to assist us in delivering our service such as ecommerce providers like WooCommerce;
  2. Payment service providers like Paypal and Afterpay;
  3. Marketing services such as Google Analytics (see above)

 

How we hold your personal information

 

The security of your personal information is of paramount importance to us.

We store your personal information in different ways, including in paper and in electronic form. We take appropriate and adequate precautions to protect your personal information from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Any bank or credit card details you provide and that we store will be encrypted, and any tax invoices we issue to you will not display your full bank or credit card details.

We have also taken measures to enhance the safety and security of your e-commerce transactions. When you place a booking or access your personal account information, you’re utilising a secure server software SSL, which encrypts your Personal Information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

If we no longer need your personal information for the purposes for which it was collected or for purposes which are directly related to one or more of our services or other functions and activities, we will take reasonable steps to securely destroy it or permanently remove all identifying features from that information. This obligation is subject to any legal requirement or court order to retain the information.

 

How we handle data from international visitors

Our Site is hosted and operated entirely in Australia and are subject to Australian law.

Any Personal Information that you provide to us is being provided to us solely in Australia and will be hosted on Australian servers.

If you are located outside of Australia, you acknowledge and understand that your Personal Information will be transferred, processed and stored in Australia in accordance with this privacy policy. Australian privacy laws may not be as protective as those in your jurisdiction.

When we disclose Personal Information in accordance with this privacy policy, it may be accessed from, transferred to, and/or stored outside the country in which you are located. The privacy laws in that country may be of a lower standard than those in your own country. We will use our best endeavours to safeguard your personal information in accordance with this privacy policy.

 

Data breach notification

We take our obligation to keep your Personal Information safe seriously.

If any of our personal data systems are breached or data is misused or lost, then we will take all reasonable and practicable means to contact individuals whose personal information is involved.  We will advise such individuals of the extent of the data breach (if known) and advise individuals of the most appropriate means of regaining control of their personal information.  If appropriate, we will also report any eligible data breach to the Office of the Australian Information Commissioner in accordance with the Privacy Act.

 

How you can access your personal information

You may access the personal information we hold about you, upon making a written request. We will respond to your request within a reasonable period. We take all reasonable steps to ensure that the personal information we hold, use and disclose is accurate, complete and up to date.

We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the Contact section of this policy, so that we can consider and respond to your request. We may apply an administrative charge for providing access to your personal information in response to a request.

 

Complaints

You may use the contact details below to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the APP or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint. We will take reasonable steps to investigate the complaint and respond to you.

If you are unhappy with the way that we handle your complaint you may make your complaint to the Office of the Australian Information Commissioner or, if you are located outside of Australia, the body responsible for administering the privacy laws in your country.

 

Contact

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our privacy officer at:

Email address: hello@softlysummer.com.au

Street address: 2 Ardisia Court Burleigh Heads QLD 4220

 

Changes to our privacy and information handling practices

This privacy policy is subject to change at any time. Please check our privacy policy on our Site, https://softlysummer.com.au/ regularly for any changes.

 

More Information

For more information about privacy in general, you can visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.